Terms & Conditions

Access to, and use of, the Crumlin Road Gaol website is provided subject to the following Terms & Conditions:

Our web site, https://www.crumlinroadgaol.com, is an internet service published by Crumlin Road Gaol. In entering our site you are accepting our Terms and Conditions. We may decide to change them at any time and if we do so those changes will be written into these terms and conditions.

  1. Terms of use
  2. Disclaimer/Limitation of liability
  3. Copyright and Other Intellectual Property
  4. Crumlin Road Gaol Products
  5. Indemnity
  6. Law and Jurisdiction
  7. Rules and Regulations
  8. Booking Terms & Conditions
  9. Accessibility

1. Terms of use

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

2. Disclaimer / Limitation of liability

This site and the information, names, images, pictures, logos and icons regarding or relating to Crumlin Road Gaol, its products and services (or to third party products and services), is provided “as is” and on an “is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will Crumlin Road Gaol be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site. Crumlin Road Gaol does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. From time to time we may publish links to websites which we feel could be of interest to you. We make every effort to ensure that the sites we recommend are free of viruses or bugs and represent the full functionality, accuracy, reliability of the materials, but we cannot be held responsible for the content of any external web sites.

3. Copyright and Other Intellectual Property

The Crumlin Road Gaol website is copyrighted. The names, images and logos identifying, or third parties and their products and services are proprietary marks of Crumlin Road Gaol and / or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any trademark or patent of Crumlin Road Gaol, or any other third party. Any material found within the pages of https://www.crumlinroadgaol.com/, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. Permission for any other use must be obtained by contacting Crumlin Road Gaol. We allow you onto this web site in return for you agreeing not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and noncommercial use unless the appropriate license has been granted by Crumlin Road Gaol.

4. Crumlin Road Gaol Products

All products and services mentioned in this site are subject to availability and are available at the sole discretion of Crumlin Road Gaol.

5. Indemnity

You agree to indemnify and keep indemnified Crumlin Road Gaol from and against all claims, damages, expenses, costs and liabilities arising in any manner from your entry to and use of the site other than in accordance with these terms and conditions.

6. Law and Jurisdiction

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable. These Terms and Conditions shall be governed by and construed in accordance with the laws of Northern Ireland. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of Northern Ireland.

7. Rules and Regulations

Occasionally within the site you may find other rules or terms relating to specific material which may conflict with or contradict these terms and conditions. These could be rules for competitions, specific download requirements, or prize draws, for example. If there is any conflict then the rules or terms relating to specific material will win out over the more general terms and conditions.

8. Booking Terms & Conditions

The management reserves the right to refuse admission.

Once purchased, tickets cannot be transferred, exchanged or refunded.

All Live at the Crum events are strictly age 18+

Ticket holders for Crumlin Road Gaol tickets (including disabled guests and groups and schools) must arrive at reception no less than 15 minutes prior to their booked time.

Latecomers will not be admitted to the Crumlin Road Gaol except at the absolute discretion of Crumlin Road Gaol. There is a zero tolerance policy on Halloween Bookings.

Crumlin Road Gaol will use its reasonable endeavours to be open and operational during published opening hours but reserves the right to close the Attraction on any given day or part thereof, whether for security or any other reason, without notice. In the event of such closure, any Tickets issued for use only on the day of closure will be exchanged or refunded by Crumlin Road Gaol at the price paid for them but no further compensation will be paid.

In the event of a delay to a tour or performance due to circumstance beyond the control of Crumlin Road Gaol no refund will be given if it can proceed within that remainder of the day scheduled.

Visitors are reminded that from time to time parts of the Attraction may be closed for maintenance or for technical reasons. Tickets will not be refunded and no compensation will be paid in the event of such closures.

Proof of entitlement for certain Ticket types may be required for entry (for example, to qualify for the Student Concession Ticket a valid NUS card or valid Internationally Recognised Student ID should be produced). This also applies to OAP’s and Carers.

Visitors should be aware that there may be school groups or private community / commercial bookings in the attraction during a visit.

Crumlin Road Gaol reserves the right to alter any offers and promotions without notice.

No promotions and special offers are valid on Bank Holidays.

The management reserves the right to remove a customer from the building if their behaviour is considered likely to either cause offence or create a nuisance to other visitors or staff. No refund will be available in this case.

Crumlin Road Gaol reserves the right to alter admission prices and opening times without notice. Visitors are reminded that from time to time parts of the Attraction may be closed for maintenance or for technical reasons. Tickets will not be refunded and no compensation will be paid in the event of such closures.

  • The Crumlin Road Gaol Visitor Attraction is suitable for children.
  • All children under the age of 5 are admitted free to the attraction.
  • Children under the age of 16 should be accompanied at all times by an adult over the age of 18.
  • Parents with young children are welcome in Crumlin Road Gaol.
  • Buggies may be taken anywhere in the attraction with exception to the tunnel and drop cell area.
  • Some visiting exhibitions within our temporary gallery may not be suitable for children and may be excluded from the entry price.
Visitor Health and Safety

Crumlin Road Gaol staff may draw visitor’s attention to certain Health & Safety procedures to which Visitors must adhere to.

Visitor Conduct

Crumlin Road Gaol reserves the right to prosecute any persons found damaging or defacing any part of the Attraction.

Visitors are required to observe the following prohibitions while at the Attraction:

  • No smoking.
  • No pets or animals except for guide dogs and hearing dogs.
  • No consumption of food or drink inside the attraction (except bottled water) without the express permission of Crumlin Road Gaol.
  • No access to any area of the Attraction other than areas designated for access by Visitors.
  • No use of illegal drugs or consumption of alcohol except in authorised places and in accordance with the Licensing Act 2003.

In the interests of safety, Visitors may be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of materials believed by Crumlin Road Gaol to be dangerous or unsuitable will be denied entry or removed from the Attraction.

Visitors must keep their personal belongings with them at all times and Crumlin Road Gaol accepts no responsibility for loss, theft or damage to any personal belongings brought into the Attraction.


Flash photography is strictly prohibited within the areas of the tour, no video or voice recording is permitted. Amateur photography without flash is allowed.

From time to time Crumlin Road Gaol or other authorised third parties may carry out photography or other recording at the Attraction and any images or recordings may feature Visitors. Visitors consent to the use of such images by Crumlin Road Gaol in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with Crumlin Road Gaol and/or any authorised third party.

9. Accessibility

All areas of Crumlin Road Gaol are fully accessible with exception to the tunnel area, and drop cell which is located below the Hanging Cell. Our Guides will endeavour to accommodate any wheelchair user to ensure they get the best out of the tour.

There are various seating areas throughout the Gaol which can also be seen as rest points on the tour.

Crumlin Road Gaol can be accessed via the Crumlin Road.

The Reception Area is located at the front of the Gaol; all tickets can be purchased here.

The Reception Area, Café, Gift shop and Museum are located on ground level.

Car Parking facilities are located in the front of A Wing and can be accessed via Cliftonpark Avenue.


Crumlin Road Gaol offer free coach and car parking onsite which is open from 8am to 6pm daily. The car park will be open for some larger evening events and offer 100 spaces. The car park can be accessed via the Crumlin Road, take a right into Cliftonpark Avenue and a second right at Summer Street.

Value Cab, our taxi partner, have a number of accessible vehicles and can drop visitors off at the main entrance: 028 9080 9080.


Crumlin Road Gaol is wheelchair accessible in all areas with exception of the tunnel area and drop cell due to the historic nature of the Building and its protected Heritage. Crumlin Road Gaol has 2 wheelchairs onsite which can be reserved on request by contacting our ticketing office: 028 9074 1500.

The below facilities are designed to be accessible to guests with disabilities including:

  • Disabled Car Parking Spaces.
  • Disables toilets.
  • Provision of seating at various points throughout the Gaol.
  • Wheelchairs available for visitors to borrow if booked in advance.
  • Necessary carers are admitted on a concession rate.
  • Toilet Facilities.

There are accessible toilet facilities in the following areas:

  • Governors Corridor.
  • Café.
  • Basement Area.

All accessible toilets have emergency alarms and communication points which go back to a 24hr manned security room.

Facilities for those with hearing loss

Crumlin Road Gaol provides a printed version of our script which is available on request. Hearing Dogs are welcome.

Facilities for those who are blind or partially sighted

Crumlin Road Gaol offers a concession rate for carers to any customer who requires essential assistance to visit our building. Guide Dogs are welcome.


Crumlin Road Gaol operates a concession rate for carers.