If possible, please let us know about any accessibility needs prior to your visit. We will do our very best to accommodate you and ensure you have an enjoyable and comfortable experience at the Crumlin Road Gaol.
Wheelchair Users
Crumlin Road Gaol is 180 years old and contains a number of old buildings and structures. However, most of the site is accessible for wheelchair users and those with walking difficulties. The one area which is not accessible is the Tunnel, we have however installed a video outside the tunnel to show visitors what is beyond the steps.
C-Wing can be accessed using the lift (located in the basement), please use the assistance call point located beside The Last Drop, to alert a member of staff. They will guide you to the lift and unlock the door for you in the Governors Corridor. Once you have entered C-Wing there are no additional stairs / steps. Due to the design of the cells, only narrow manual wheelchairs can enter (cell doors are approx. 58cm wide).
Crumlin Road Gaol has 2 manual wheelchairs which are located at the Gaol Reception. It is advisable to reserve these in advance of arriving.
Deaf Customers
Launched in 2023 our video guides are available for deaf customers free of charge. These include videos in British Sign Language and text. Video guides can be picked up at the Gaol reception on arrival.
Hearing Impaired Customers
Our audio and video guides are available free of charge for hearing impaired customers. Audio and video guides can be picked up at the Gaol reception on arrival.
Visually Impaired and Blind Customers
Audio guides are provided free of charge for visually impaired and blind customers. A member of staff will be arranged to assist during the visit to Crumlin Road Gaol. Please let us know prior to your visit if possible, so we can best accommodate your needs.
Disabled Toilets
There are four accessible toilet facilities at various locations within the Gaol including; the Basement level (tour start point), Governors Corridor, Gate Lodge (reception) and Cuffs Bar and Grill. These are clearly signposted but feel free to ask our reception or restaurant staff for further assistance.
Carers
Crumlin Road Gaol are happy to offer Carers free entry for the Self-Guided Crumlin Road Gaol Experience, this is on a 1-1 basis. Carers don’t need to book online, just let us know you are a carer at the Gaol Entrance. An online booking platform will soon be available in cooperation with Nimbus disability.
Assistance Dogs
Crumlin Road Gaol does allow assistance and guide dogs into the main area of Gaol. Ask any of our staff if you need fresh drinking water for your dog and they will assist you.
Non-English Speakers
Audio guides are available in German, French, Spanish and Mandarin. Audio guides can be booked online or purchased at the Gaol Entrance on arrival (£4.00 per audio guide)
For further information on accessibility please email [email protected] or call our ticket office on 02890741500.