Accessibility

Wheelchair Users

Crumlin Road Gaol is 170 years old and contains a number of old buildings and structures. However, most of the site is accessible for wheelchair users and those with walking difficulties. The one area which is not accessible is the Tunnel, we have however installed a video outside the tunnel so show visitors what is beyond the steps.

C-Wing can be accessed using the lift (located in the basement), please use the assistance call point located beside the last drop in, to alert a member of staff, they will guide you to the lift and unlock the door for you in the Governors Corridor. Once in C-Wing there are no additional stairs / steps, however due to the design of the cells, only narrow manual wheelchairs can enter, cell doors are approx. 58cm wide.

Crumlin Road Gaol has 2 manual wheelchairs which are located at the Gaol Entrance. It is advisable to reserve these in advance of arriving.

Deaf Customers

Launched in 2023 our video guides are available for deaf customers free of charge, these include videos in British Sign Language and text, video guides can be picked up at the Gaol Entrance on arrival.

Hearing Impaired Customers

Launched in 2023 our audio guides are available free of charge for hearing impaired customers free of charge, audio guides can be picked up at the Gaol Entrance on arrival.

Disabled Toilets

There are 4 sets of accessible toilet facilities at various locations within the Gaol including the Basement level, Governors Corridor, Gate Lodge and Cuffs Bar and Grill. These are clearly signposted but ask booking centre staff or your restaurant staff for further assistance.

Carers

Crumlin Road Gaol are happy to offer Carers free entry for the Self-Guided Crumlin Road Gaol Experience, this is on a 1-1 basis. Carers don’t need to book online yet, just let us know you are a carer at the Gaol Entrance. An online booking platform will soon be available in cooperation with Nimbus disability.

Assistance Dogs

Crumlin Road Gaol does allow assistance dogs into the main area of Gaol (documentation is required). Ask any of our staff if you need fresh drinking water for your dog and they will assist you.

Non-English Speakers

Launched in 2023 our audio guides are available in German, French, Spanish and Mandarin. Audio guides can be booked online or purchased at the Gaol Entrance on arrival (£4.00 per audio guide)

 

For further information on accessibility please email [email protected] or call our ticket office on 02890741500.